SupportIQ

Instant, accurate answers for every customer.

Customers wait too long for answers, and support teams answer the same questions over and over.

Customer question

Any time, any channel

SupportIQ

Resolved answer

Cited, or escalated with context

Where support gets stuck

The answers exist, but customers wait and agents repeat themselves.

Long wait times

Customers queue for even simple answers.

Repetitive tickets

Support reps answer the same questions over and over.

Scattered knowledge

Answers live across docs, tickets, and wikis.

Inconsistent answers

Different support reps give different responses.

How SupportIQ helps

Answers instantly

Resolves common questions 24/7.

Grounded in help content

Docs, past tickets, and policies.

Consistent and accurate

The same trusted answer every time, with sources.

Escalates with context

Hands complex cases to support reps with the full thread.

Two ways to use it

Customer-facing

Answers customers directly in your help center or chat, 24/7.

Agent assist

Works alongside a support rep on an incoming request, drafting answers and surfacing the right knowledge to cut their research time.

Example conversation

Customer

How do I reset my API key without downtime?

SupportIQ

Rotate the key from Settings → API. Existing sessions stay valid for 24 hours, so there's no downtime. Here's the step-by-step.

Sources

Fits your support stack

Business outcomes

Why VaultIQ